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Voice-of-Customer 2.0
An open letter from the Workbounce founders
Adam Smith

Adam Smith ๐Ÿ‡บ๐Ÿ‡ธ
Co-Founder

Rowan Bailey

Rowan Bailey ๐Ÿ‡ฌ๐Ÿ‡ง
Co-Founder

Here's how we see it.
Win rates are slipping, sales cycles are stretching, and that board meeting looms large. You're not just battling a tough market โ€“ you're fighting an information gap. You don't need another dashboard; you need clarity in the chaos.
CRM, call recordings, deal rooms, support tickets, chat โ€” you have a wealth of customer data but still can't answer the million-dollar question: why are we winning or losing deals? What's driving our KPIs?
You need a solution that integrates with the data you already have and transforms it into a customer crystal ball. It should use the latest in AI to extract quantifiable insights from unstructured conversations and interactions across the whole customer lifecycle.

โ€œThe greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.โ€

โ€”Peter Drucker
Peter Drucker
Suddenly, you're not just seeing that Enterprise deals are stalling โ€“ you're understanding that pricing is too inflexible when procurement gets involved.
Not just tracking feature requests, but quantifying the revenue impact of that feature your product team keeps pushing back.
You're not just seeing what's happening; you're understanding why. You're not just managing a revenue team โ€“ you're architecting a customer-centric, data-driven growth engine.
Walk into your next leadership meeting with more than a gut feeling. Align your sales playbooks, marketing messages, and product roadmap around concrete, data-driven customer insights.